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Conference SpeakersApproximately 30 senior HR and learning executives will be participating at IMPACT 2012. Executive speakers are carefully selected by Bersin & Associates analysts, who know them to be market leaders and innovators. You’ll learn much from their experiences, perspectives, and real-world advice. We are posting presenter bios as we receive them. Please check back soon. Executive Speakers & Panelists
Beckstrom has worked in the field of learning and development for over 25 years and has consistently demonstrated the ability to achieve measurable results. She has proven successes in building initiatives and departments from scratch, in addition to leading large-scale transitions of existing departments, and the accompanying process and people change-management efforts. Her focus on revenue and metrics results in a clear view of the added value of her initiatives and facilitates the communication of that value to others. Her career beginnings in sales and training delivery, in addition to her management success in the learning field, give her credibility at every level of the organization. Carrie holds a bachelor of arts degree in communication studies from the University of California at Santa Barbara and currently resides in the San Francisco Bay Area with her husband and 11-year old son.
Red Hat is the world’s leading open source solutions provider and a component of the S&P 500. Brock is responsible for developing talent pipelines to support Red Hat’s high-growth enterprise software business. Prior to joining Red Hat, he led recruiting in the United States, Canada, and Latin America for Experian. During his tenure, he redesigned the company’s recruiting operations in North America and led the development of in-house recruiting capabilities in Latin America. Before joining Experian, he worked at Sapient Corporation, a global consultancy, where he led the team responsible for manager through vice president recruiting and co-launched a new RPO business for the company. Brock holds a bachelor’s degree from the State University of New York at Albany in marketing management and an MBA from Georgia State University. He currently resides in Raleigh, North Carolina with his wife and daughter.
Campagnino is responsible for delivering 60,000+ joiners annually for the world’s leading organization in consulting, technology and outsourcing. John has held various regional and global talent acquisition leadership roles and he is the key architect of Accenture’s truly differentiated approach to recruiting. He regularly advises Fortune500 companies on their talent acquisition strategies and is a frequent speaker on the subject. John is based in New York.
Based in Richmond, Virginia, Brink’s is a global leader in security-related services for banks, retailers and a variety of other commercial and governmental customers. The company employs approximately 70,000 people who serve customers in more than 100 countries. In addition to organizational development and training, Carmichael is responsible for the People Development pillar of Brink’s corporate strategy. The People Development pillar includes the strengthening of the Brink’s competency model, staffing, training and development, performance management and talent anagement programs. Prior to joining Brink’s John served in the U.S. Army for over 30 years in a variety of command, staff and training assignments.
Phyllis Dozier and her team are responsible for the human capital processes of talent management including succession planning and performance management, learning management, and employee surveys. Her team also owns enterprise-wide leadership development, performance consulting, and career development for the companys’s 85,000 employees. Most recently, Doziers’s team led the creation of an internal mobility strategy for high potential leaders; the integration of performance coaching, competency development and managing talent into all stages of the employee lifecycle; and the establishment of an internal instructional design clearinghouse. Prior to joining UnitedHealth Group, Dozier led the global learning resources team at Thomson, now ThomsonReuters, where she created a general manager School. With over 25 years of experience in Fortune 500 global companies, Dozier enjoys helping leaders align employees’ passion and skills to drive business results.
His current role, Dussert is responsible for global employee servicing, employee listening and surveying, the interactive workplace experience, the people information management group, and the HR shared services PMO. He is also currently responsible for recruitment assessments/selection, compliance, technology, operations, vendor management and strategic workforce planning. Over the past three years, Dussert and the recruitment operations side of his team have focused extensively on a complete transformation of the global recruitment function at American Express, including new technology platforms, outsourcing relationships and a complete end to end revamp of processes and policies globally. Bertrand’s team is spread out across various markets in the United States and India and is accountable for supporting employee activities and recruitment operations across over 40 countries. Prior to his current role, Dussert was executive director at UBS Investment Bank, where he served as HR head of vendor management, process re-engineering and the Americas head of professional recruitment. In this role, Bertrand looked after direct recruitment in addition to commercial and outsourcing relationships ranging from contingent labor and RPO to global retained search firm partners. Before joining UBS, Dussert led a 125 person-strong global field operations team in the HR software market (company sold to Taleo in 2008), and he served as a partner in a boutique HR consulting firm that was ultimately sold to Korn/Ferry International. He also served as director of operations for Spherion Corporation. Dussert holds an M.A. and B.A. from the University of Western Ontario in Canada. When not at work, he enjoys spending time with his family and is an avid cyclist, triathlete and Ironman Triathlon finisher.
Hauer led the cross-functional project team that completely revamped Kelly’s performance management process. Terry also supports leadership selection, coaching and executive assessment efforts, succession planning and strategic workforce planning. In her previous role, Hauer provided Kellyy’s branch operations and external customers with a variety of pre-employment tools and consultative support. She has worked in industries and organizations that include public sector, consumer products, and HR consulting.
Jones defines and executes strategies for learning services, systems, delivery platforms, and vendor alliances that contribute to increased productivity, improved learning effectiveness, and operational excellence across the learning function. Currently, he is focusing on mobile learning, social learning, and in implementing a new enterprise learning management system. Prior to joining Bristol Myers Squibb, Jones served as vice president of learning and development at JP Morgan Chase. At Chase (and all of its predecessor companies), Jones created learning strategies for the integration and consolidation of approaches, systems, and resources impacted though major mergers and acquisitions. Peter received the Training Innovator Award from the American Society of Training & Development for the development and implementation of JP Morgan Chase training merger integration strategy. Jones served on the board of directors for the American Society for Training and Development from 2002 to 2004 where he oversaw the development of an instructional design certification program. He is currently a member of Corporate University Social Learning Executive Board, Masie Learning Consortium, and SHRM. Peter has a graduate degree from Columbia University and has managed in the learning function for over 20 years. He has written and published numerous articles and has presented at a many learning conferences.
Kraft’s areas of responsibility include leadership, management and professional development as well as performance management, career development, learning technologies, and Genentech’s new hire orientation process. He has more than 25 years of experience in the field of learning and development and has worked for organizations such as Oracle, Gap Inc., and A.C. Nielsen Company. Kraft has a doctorate degree in organization and leadership from the University of San Francisco, an M.B.A. from Golden Gate University in San Francisco, and a bachelor of science degree from Indiana University of Pennsylvania in business management.
Based in Houston, Kunneman is currently responsible for human resources for Baker Hughes’ western hemisphere operations. Since joining the company in 2004, he has also been based in Aberdeen, Scotland and Moscow. Kunneman began his career at Baker Hughes as a director of human resources with focused responsibility in learning and organizational development. In 2009, he assumed the role of HR vice president for global products and technology. Shortly thereafter, he assumed executive responsibility for the company’s global supply organization. Kunneman holds an undergraduate degree in economics and an MS and PhD in training and organizational development from Oklahoma State University.
Kwilos and her team are responsible for developing and implementing innovative learning solutions and adding business value by collaborating cross-functionally to support the organization’s strategic direction. Sage North America is the North American operating company of UK-based The Sage Group plc, a leading global supplier of business management software and services. Throughout her career, Kwilos has been laser-focused on how workplace learning and performance improvement can be best leveraged to achieve long-term business success. Kwilos has more than 15 years of progressive leadership roles in the learning and development field. Prior to joining Sage, she was manager of system training for Taco Bell Corp. and global training manager of technology and effectiveness for YUM Brands. During her tenure at Ingram Micro, the sales training organization was recognized as one of the Top 100 Training Organizations in 2002 and 2003. Laurie currently resides in Irvine, CA.
David Kuhl creates, implements and champions talent management and learning strategies designed to accelerate earnings, enhance leadership depth, improve employee engagement and sharpen IPO readiness. David is responsible for all levels of talent development, succession planning, sales effectiveness, predictive analytics, First Data’s Global University, and its Learning and Innovation Lab. First Data, an international leader in eCommerce with $10 billion in revenue, has 30,000 employees across 40 countries. Prior to joining First Data, Kuhl served for 10 years at UnitedHealth Group, an $80 billion health and well-being company. There he held leadership roles in global HR and employee relations, and did extensive work in talent management, workforce analytics, mergers and acquisitions, long-term equity strategy and HR transformation. Previously, he was a partner with Rider Bennett in Minneapolis and an associate with Littler Mendelson in San Francisco where he practiced employment law representing numerous Fortune 50 companies.
Leutner is responsible for the global learning strategy, learning process governance, and the Learning@Xerox workforce experience. He leads three centers of expertise focused on change management and adoption of new learning practices to achieve workforce potential and high-performance. Leutner also chairs the Global Learning Network, comprised of senior L&D leaders business groups and operating companies who focus on the learning strategy’s enterprise alignment and execution to enable the company’s vision, values, and business direction. Leutner has more than 25 years of L&D experience with increasing Xerox management and leadership responsibility in sales training, performance management, leadership and management development, strategy alignment and execution, and change management and adoption. Initially Leutner’s career began in sales where his responsibility progressed from geographic to major account management and ultimately store manager. This front-line business experience has been influential in formulating the global learning strategy with the intent to “integrate learning with work” to improve workforce productivity and business results.
At RMS, Merrill is developing a new employment branding strategy based on brand triangulation that will include a strong focus on social media and out-of- the-box ways to engage the RMS employee base and candidates. Prior to joining RMS, Merrill was in charge of talent management at Juniper Networks, WebMethods and VeriSign. Her HR career has spanned a variety of initiatives and roles, from creation, development and implementation of M&A and workforce reduction programs to HR business partner to talent acquisition leader.
Milbrodt joined Walmart in January 2006 with a diverse background in human resources and organizational development. Walmart currently operates in 27 international countries, outside of the continental United States and employs approximately 690,000 associates. Milbrodt has responsibilities for talent review, succession planning and various other talent management activities. Prior to his current role, Milbrodt served as senior manager of organizational capability and evaluation and director of talent planning and development services for Walmart U.S. Talent Development. Walmart Talent Development provides training for more than 1.4 million Walmart U.S. field and home office associates. Milbrodt supported all talent development teams and had direct responsibility for talent services, including talent management, budgeting and administration, and branding and communications. From 2003 to 2005, Milbrodt served as manager of Blue Bunny University sales and marketing and later as manager of organizational effectiveness for Wells’ Dairy, Inc./Blue Bunny. He also worked for Mutual of Omaha for five years, where he held various positions in human resources and training. Milbrodt has an MBA degree from the University of Nebraska at Omaha and a BS degree in business administration and human resource management from Wayne State College.
At UPS, the world’s largest package delivery company and a global leader in supply chain solutions, Schwartz is responsible for global talent and leadership development, training strategy and governance, analysis and development of learning technologies, and succession planning for the enterprise. She and her group support over 400,000 employees in more than 220 countries. During her 25-year career with UPS, she has held a variety of positions in small package operations and human resources, as well as in non-package sectors of the business in the United States and Asia, including UPS supply chain solutions, mergers and acquisitions, and corporate strategy. These assignments have provided her with the knowledge and insight to provide dynamic leadership development to a culturally diverse workforce. Schwartz graduated from Michigan State University, holds the SPHR certification from the Society for Human Resource Management,and is a board member of the American Society for Training and Development.
Eaton Corporation is a diversified power management company with more than 100 years of experience providing energy-efficient solutions. Eaton has approximately 73,000 employees selling products to customers in more than 150 countries and posted 2011 sales of over $16.0 billion. Scolnick and his team are responsible for the creation and implementation of effective and efficient strategic talent acquisition processes, programs and systems designed to meet Eaton&rquo;s diverse recruitment needs. This centrally managed, geographically disbursed team of 80+ professionals has consistently met the challenge of recruiting university through senior executive level talent on a global basis. Scolnick has more than 20 years of human resource leadership experience in a variety of industries including manufacturing, medical device, healthcare, consulting and power management. He has a Master of Business Administration from Cleveland State University and a Bachelor of Science degree from Miami University in Oxford, Ohio.
Mary Sibley and her team are responsible for learning management for SAP's global sales and sales support professionals. Her team’s key initiatives focus on year one success, quota carrier productivity, leadership excellence, and high-impact programs including automated event-driven enablement. Sibley’s team also owns enterprise-wide compliance enablement for the company's 55,000 employees. Most recently, Sibley's team successfully rolled out a personalized news and learning mobile app for 12,000 IPad enabled employees. Before being named dean, Sibley held positions of increasing responsibility throughout SAP’s presales organization including head of SAP North American Presales. Mary is the recipient of SAP's Distinguished Leader Award and her team was honored with the 2011 Q4 Quality Value Award for the IPad news and learning app. Mary Sibley has over 34 years of management experience in Fortune 500 global companies including Oracle, PwC and Schlumberger. She received an MBA from Babson College and graduated magna cum laude from Boston College's School of Management Honors Program.
A recognized commentator and organizer in the fields of workplace learning and learning technologies, Taylor is passionately committed to helping develop the learning and development profession. His background ranges from training delivery to director and vice-president positions in software companies. Currently based in London, he has lived in both the United States and Turkey and travels regularly internationally to speak and consult. His work focuses on skills development and technology, and in particular on making sure that people and businesses have the skills they need. Taylor believes this is best accomplished by understanding business needs and concentrating on engaging both learners and managers – rather than concentrating on technical details and new features. In 2007, he was presented with the Colin Corder for his outstanding contribution to IT training. In 2010 and 2011, Don topped the list of the UK’s Ten Most Influential People in e-Learning.
Dana Tomechko is vice president of human resources for NBC Network News, a division of NBC Universal. In this role, she is the HR leader for The Today Show, Nightly News with Brian Williams, Dateline, and the new Rock Center. Previously, she was responsible for Worldwide News Coverage, where she was involved in significant restructuring activities and establishing global partnerships. Before joining NBC, Tomechko was the HR manager for GE Capital's Global Sponsor Finance & Capital Markets businesses based in New York City. Dana began her HR career at Target Corporation in Minneapolis and served on the launch team for target.com. Dana has earned bachelor and master's degrees in human resource and organization development from the University of Minnesota. She is pursuing a certificate in organizational and executive coaching from New York University.
In his current role, Walker has overall responsibility for enabling clients to meet and exceed their objectives through learning interactions that improve job performance. These interactions include improving and enhancing the clients’ experience along all touch points with Learning Services. Prior to this role, Walker was vice president of human resources, operations and labor and was responsible for corporate and field human resources. He is an accomplished human resources executive with a strong track record in high-growth, fast-paced organizations including corporate HR, start ups, joint ventures and acquisitions. He is also a visionary leader and positive change agent who aligns human resources with operational objectives. Walker provides high-level expertise in extensive stakeholder management with senior officers and board members. Lew received his bachelor’s degree from State University of New York at Plattsburgh. In addition, he has the designation of Senior Professional in Human Resources (SPHR) from the Society of Human Resources.
Whitney has been with IHG for the past 13 years in various facilitation, design, and learning leadership roles. Gary holds an M.S. from Purdue University and a B.S. from Southwest State University. The world’s largest hotel group, IHG is an international hotel company whose ambition is creating “great hotels guests love.” IHG owns, manages, leases, or franchises more than 4,500 hotels and over 650,000 guest rooms in over 100 countries and territories around the world. The Group owns a portfolio of well recognized and respected hotel brands including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, and also manages one of the world‘s largest hotel loyalty programs, Priority Club® Rewards, with 52 million members worldwide. Gary and the IHG learning organization has been recognized with several recent learning awards: CLO Magazine Learning Elite, ASTD BEST Award (three consecutive years), Training Top 125 (three consecutive years) CLO Magazine Excellence In Practice Learning Leadership Award, Training Magazine Top 40 under 40. Bersin & Associates Analysts
Josh Bersin has worked with hundreds of companies to deliver high impact employee learning, leadership development and talent management. In 2001, he founded Bersin & Associates to provide research and advisory services focused on corporate learning. Today, the firm is the “go to” source for learning and HR decision makers seeking product and market data, insight on trends and expert advice on enterprise learning and talent management. Bersin is a frequent speaker at industry events including the HR Technology Conference, the ASTD International Conference, and the Learning Technologies Conference. In addition, he has been a columnist since 2007 for Chief Learning Officer magazine and is a frequent contributor to other leading training and HR publications. He has been quoted on talent management topics in BusinessWeek, Harvard Business Review, The Wall Street Journal, Investor’s Business Daily, on BBC Radio and National Public Radio. In 2010, Bersin was named by HR Examiner magazine among the “Top 100 Influencers in HR” and the “Top 25 Online Influencers in Talent Management.” Bersin also serves on the editorial advisory board for Workforce Solutions magazine and as a volunteer on the scholarship committee for the SHRM Foundation. He is the author of The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches (April 2008, Pfeiffer) and The Blended Learning Book: Best Practices, Proven Methodologies, and Lessons Learned (October 2004, Wylie/Pfeiffer). Earlier in his career, Bersin spent 25 years in product development, product management, marketing and sales of e-learning and other enterprise technologies at companies including DigitalThink (now Convergys), Arista Knowledge Systems, Sybase, and IBM.
Bob Danna has more than 30 years of industry experience in human performance consulting, adult learning and associated management consulting services. At Bersin & Associates, he has been instrumental in launching the Advisory Consulting practice, developing the firm’s branded WhatWork® smethodologies, and delivering advisory support in talent management, enterprise learning, measurement, and technology selection to numerous research members. Danna has held executive management positions with RWD Technologies, where he served as a vice president in the Enterprise Systems Group and was responsible for operations in the United States and Asia-Pacific; at General Physics Corporation, where he held positions of executive vice president, group president, and member of the board of directors; at Knowledge Management Solutions, Inc., where he served as executive vice president, COO and member of the board of directors; at Convene.com, where he served as senior vice president and chief customer officer; and at Resource Management International, where he served as senior vice president of the management and technical services practice. A former officer in the U.S. Navy, Danna holds advanced degrees in physics and engineering, is a registered professional engineer, and has written more than 40 papers on a variety of management, technical, and enterprise learning topics.
Janet Clarey is a senior analyst for Bersin & Associates, and conducts research for the learning practice. Before joining the company, she served as technology editor for Elearning! Media Group. Previously, she was a senior analyst at Brandon Hall Research. Her background is in corporate training where she focused on instructional design and implementing competency-based technical training programs. Janet is an experienced virtual and classroom trainer/facilitator and courseware designer. She has served as project manager for several training initiatives, including the implementation of learning management and learning content management systems. She has an M.S. in education from Capella University with a specialization in instructional design for online learning.
Stacia Sherman Garr combines extensive research experience with her deep expertise in performance management, leadership development, and employee engagement in her analysis of talent management. Prior to joining Bersin & Associates, Garr worked as a senior analyst for the Corporate Executive Board, where she served as a research analyst and an instructional designer. She has also served as an adjunct history professor at Northern Virginia Community College. Garr holds a master’s degree from the London School of Economics and bachelor’s degrees in history and political science from Randolph-Macon Woman’s College. She is currently studying for a MBA at the Haas School of Business at the University of California, Berkeley. Stacia is author of Bersin & Associates’ High-Impact Performance Management industry study series.
Al Johnson has more than 20 years of experience in human resource management, learning and development, talent management systems, and performance consulting. Prior to joining Bersin & Associates, Johnson managed global and enterprise learning, performance, and HR change management initiatives for Eastman Kodak, Pitney Bowes, and Danka Corporation. Johnson has successfully leveraged learning and talent technologies to improve business performance and employee development. His experience includes the implementation of global integrated talent management systems, including performance, succession, learning, competency, recruitment, and content management. He has spearheaded enterprise elearning, learning technologies, virtual classroom, and blended learning solutions. In human resource management positions with Eastman Kodak, VehiCare Corporation, and Pitney Bowes, Johnson provided employee engagement, organizational development, talent acquisition, performance management, and succession planning services. He has also provided independent consulting services in recruitment, enterprise learning, process reengineering, and technology strategy development for leading organizations, including Wegmans Food Markets and the Boston Globe. He holds a bachelor of arts degree from the State University of New York.
Dr. Katherine Jones focuses on custom research in a wide variety of HR, learning, and talent management topics. Jones is a veteran in enterprise workforce and talent management applications and a recognized expert in cloud computing. Prior to joining Bersin & Associates, she was a research director at Aberdeen Group for eight years, where she focused on research and consulting services in HR, talent acquisition, workforce management, ERP, and mid-market companies. She also established Aberdeen’s Human Capital Management practice. Following her tenure at Aberdeen Group, she was the director of marketing for NetSuite, Inc. and then founded Independent Consulting Services in 1994 to provide marketing and research services to high tech companies. Jones remains on the board of directors for the company. Jones is a member of the HRIS Advisory Institute Board, the HCI Research Advisory Board, and a frequent contributor to many forums concerning workforce management and talent acquisition. She has written widely on many areas of talent management, technology and business practices, with over 300 works published to date. Prior to a high technology career, Jones was involved in academic administration, research, and teaching. She is a frequent speaker and widely published writer. She has a master’s and doctorate degree from Cornell University.
Dr. Brenda Kowske is committed to providing HR leaders and practitioners with the information they need to be successful. Prior to joining Bersin & Associates, Dr. Kowske spent the last 15 years working with leading management and HR consulting firms such as Kenexa and PDI Ninth House. Throughout her consulting career, Dr. Kowske tailored online survey processes for strategic decision-making and workforce insight. She created performance measurement systems that differentiate employees and conducted talent analytics for compensation, promotion and development decisions. She also led massive HR research efforts on topics such as leadership and management, performance and motivation, and engagement. Dr. Kowske holds a doctorate in human resource development and a master’s degree in education from the University of Minnesota. She has been quoted in mainstream media, including Wall Street Journal, USA Today, New York Post, and Sunday Times. Dr. Kowske has published numerous book chapters, white papers and articles for academic and professional journals; she is the author of RESPECT: Delivering Results by Giving Employees What They Really Want.
Kim Lamoureux is responsible for the company’s research operations. In this role, she is responsible for setting research priorities, overseeing all research initiatives, and aligning research with membership needs. Lamoureux has more than 15 years of experience in human resources and talent management, with areas of expertise in leadership development, career development, and succession management. She has consulted and worked on various talent management initiatives for organizations including Chevron, FM Global, Intel, Lockheed Martin, TSYS, Right Management, Qualcomm, and McDonald’s. Lamoureux is the author of a number of reports including High-Impact Leadership Development: Best Practices, Case Studies and Industry Profiles and High-Impact Succession Management: Best Practices, Models and Case Studies in Organizational Talent Mobility. Lamoureux’s previous experience includes several talent and development management positions at Textron Inc. In her last position she was responsible for the design, development, implementation and evaluation of global leadership and professional development programs and processes.
Laci Loew has more than 20 years of experience as a senior learning executive and consultant with experience in all areas of talent management including leadership development, performance management, and integrating learning strategy with other talent management modules and initiatives. Loew has worked with Fortune 500 companies on a wide variety of initiatives including the development and delivery of competency-based curricula, job role development linked to critical business goals, and learning and measurement strategies for global and matrixed organizations. In addition, she has direct working relationships with most major learning, talent, and talent technology providers. Prior to joining Bersin & Associates, Loew held senior talent management positions at United Airlines, Motorola, Owens Corning, and LexisNexis. She also served as a consultant for LearnShare, Arthur Andersen, and Thomson NetG. She holds a bachelor of science degree from the University of Illinois Urbana-Champaign and an MBA from Keller Graduate School of Management. She is currently pursuing her Ph.D. in organizational psychology.
MaryAnn Maineri has almost 20 years of experience in the learning and talent management arena. She has been a consultant, front line manager, facilitator, and program director/designer. Maineri has extensive experience in leadership development, organizational agility, and learning technologies. She has worked with several Fortune 500 companies creating development and strategic plans and metrics. Prior to joining Bersin, Maineri had her own consulting business; her clients included Wells Fargo Bank, Barclay’s, HP, Visa, and Quantum. Her most recent corporate position was as director of training for Charles Schwab & Co. She holds a BA from San Francisco State University and a certificate in HRD and training from UC Berkeley.
David Mallon directs Bersin & Associates’ research in learning, a practice area spanning learning governance, content development, informal learning, social networking, virtual learning, learning culture, and learning management systems. Mallon is responsible for major industry studies including High Impact Learning Culture, Learning Management Systems, and High Impact Learning Practices. He has more than a decade of experience in corporate learning strategies, programs, and processes, and the selection and implementation of learning and performance solutions and related technologies. Mallon is a frequent presenter at ASTD, e-Learning Guild, and other industry events. Prior to joining Bersin & Associates, Mallon led the consulting services practice for a major LMS provider, where he and his team assisted hundreds of clients with the integration and alignment of solutions to critical business objectives. He held multiple training and development positions with EarthLink, where he was responsible for overall learning strategy for its global call center. Mallon holds a master’s degree in digital media.
Max Meadow’s consulting team assists members in achieving talent, learning, leadership and HR objectives within their organizations. Meadows has 20 years of experience developing systems and programs to enable human performance. At Bersin & Associates, he has been instrumental in building business-focused solutions for Bersin members in strategy, program development and technology selection. He has consulted in the areas of learning and performance support development, talent management, and human resources for a variety of clients including ExxonMobil, HP, Sony Electronics, Teva Pharmaceuticals USA, Microsoft, Walmart, and US Bank. Prior to joining Bersin & Associates, Meadow served as operations manager in the Enterprise Systems Group at RWD Technologies, director of strategic services at Saba Software, and business development manager at Genesis Consulting. Prior to his business career, he served in the U.S. Navy.
Karen O’Leonard has directed primary research and industry studies for Bersin & Associates since 2002. She is the principal analyst and author of the Factbook series, annual studies on corporate learning, talent management, and leadership development. Prior to joining Bersin & Associates, O’Leonard spent 15 years in research, product management, and corporate strategy for Apple, Sun Microsystems, and eBay. She brings a solid background in statistics, research design, and methodology, together with a keen understanding of business issues, to her work at Bersin & Associates. | |||
