Tuesday, 1:00 to 5:30 PM
Private meeting for members of Bersin & Associates' Advisory Board.
RT1
Glocalization: Think Global, Act Local (by invitation)
Kim Lamoureux, Senior Director of Research Practices and Principal Analyst, Talent Acquisition, Bersin & Associates
Tuesday, 1:30 to 2:45 PM
This executive roundtable will be a facilitated forum for frank discussion on issues related to the challenges, trends and best practices for sourcing, developing and managing a global workforce. These and other broad topics will be discussed:
RT3
Personalization: Creating Positive Change (by invitation)
Max Meadow, Vice President of Consulting, Bersin & Associates
Tuesday, 3:00 to 4:15 PM
From recruiting to learning to rewards and recognition, talent management is more personalized than ever. This roundtable will be a facilitated forum for frank discussion on the challenges, trends, and best practices for managing expectations and creating effective talent processes in a personalized talent environment. Topics for discussion include:
RT2
Defining the Essential Competencies of the Learning Profession – For Today and Tomorrow (by invitation)
Donald Taylor, Chairman, Learning and Performance Institute
David Mallon, Vice President of Research, Bersin & Associates
Tuesday, 1:30 to 2:45 PM
As learning and development evolves to meet new workforce realities and needs, organizations must re-evaluate the basic competencies expected of learning professionals. To that end, the Learning and Performance Institute, a global membership organization for learning and development professionals, is currently working with Bersin & Associates on a common competency framework for the learning profession. In this executive roundtable, we invite learning executives to engage with us to discuss the critical skills required for the future and to review and provide feedback on work in progress.
RT4
Bersin.com Bootcamp (open to all)
Julie Duda, Member Success Manager, Bersin & Associates
Tuesday, 3:00 to 4:15 PM
During this session, we will explore the range of information resources and supporting tools available through Bersin.com in all five practice areas: learning and development, talent management, leadership development, human resources, and talent acquisition. Attendees will learn:
WS1
High-Potential and Leadership Development Strategies for Measurable Business Impact (open to all)
Bob Danna, Executive Vice President and Chief Operating Officer, Bersin & Associates
Laci Loew, Senior Analyst, Leadership Development, Bersin & Associates
Friday, 8:30 to NOON
Recent Bersin & Associates research shows that most companies still fall short in three areas: developing leaders and high potentials and defining an overall leadership strategy. In this workshop, participants will focus on best practices around these areas. Presenters will review the current state of corporate leadership and high potential development, examine best practice examples, and guide participants through group activities.
Approximately half of the session will be devoted to group work in which teams will use Bersin & Associates leadership development frameworks and maturity models to draft strategy documents. Results will then be presented and discussed with the workshop audience.
The session will include ample time to discuss attendees' questions and actual challenges. Participants will learn:
WS2
Practical and Proven Approaches to Learning Measurement (open to all)
Jim Abbinati, Manager of Learning Evaluation and Business Impact, ADP
Carrie Beckstrom, Vice President of Learning and Performance, ADP
Karen O'Leonard, Director of Research Methods and Analytics and Principal Analyst, Benchmarking, Bersin & Associates
Friday, 8:30 to NOON
Learning measurement remains one of the toughest challenges for most organizations. Over the last decade, learning measurement has evolved from satisfaction and ROI metrics to measures of strategic alignment, efficiency, operational effectiveness and training's impact on broader talent strategies. Common obstacles include insufficient resources, difficulty in capturing and analyzing data, and lack of clear methodologies.
In this workshop, attendees will focus on how best to measure the results of their training and development efforts and present actionable information to business decision makers. Presenters will review the current state of learning measurement and provide practical resources and guidance to help L&D leaders build a measurement program for their own organizations.
Participants will learn:
LD1
Driving Business Alignment and Impact with Leadership Development
Laci Loew, Senior Analyst, Leadership Development, Bersin & Associates
MaryAnn Maineri, Senior Advisory Consultant, Bersin & Associates
Wednesday, 9:30 to 10:45 AM
Bersin & Associates' frameworks are famous for describing how high-impact organizations drive results. Our newly released Leadership Development Framework is based on the best practices of the organizations that run the world's most successful leadership development programs. This framework provides direction for designing leadership development solutions for all leader levels and ensures solutions are linked to business strategy. We will share examples from world-class organizations which have successfully implemented leadership development and high-potential strategies. Attendees will learn:
LD2
A Mentoring Mindset: How Genentech Develops Leaders through Mentoring
Dr. Don Kraft, Director of Learning and Development, Genentech
Laci Loew, Senior Analyst, Leadership Development, Bersin & Associates
Thursday, 11:00 to 12:15 PM
Genentech's mentoring programs have thrived and expanded over the years despite business volatility and organizational transformation. The company's employee-centric talent philosophy has led to a business-driven mentoring approach that fosters leadership skills, retains talent, boosts productivity, and maintains cultural vitality. Attendees will learn how Genentech:
LD3
Creating a Leadership Culture to Drive Global Business and Brand
John Carmichael, Vice President of Organizational Development
and Training, Brinks
Phyllis Dozier, Vice President of Talent Development, United Health Group
David Kuhl, Senior Vice President of Global Talent Management, First Data
Jim Phelan, Senior Director of Enterprise Learning, Merck
Laci Loew, Senior Analyst, Leadership Development, Bersin & Associates
Wednesday, 1:30 to 2:45 PM
What are the critical considerations and practices for developing and implementing a global leadership culture that ensures a "ready to go" leadership bench at all levels? Panelists will share the lessons they've learned in driving brand and business results. Hear their responses to critical questions, including:
L&D1
Building an Agile and Networked Global Learning Team
Jayaraman Nadessin, Director, Technology and Strategy, Citigroup Inc.
Starr Shafer, Director, Global Learning and Development, Marriott International
Craig Yetter, Director of Global Learning, GlaxoSmithKline
Janet Clarey, Senior Analyst, Learning and Development, Bersin & Associates
Thursday, 1:30 to 2:45 PM
All learning teams are being challenged to respond faster to business and market needs, to provide more value to the organization and, while becoming more efficient, effective, and aligned. Global learning teams have added layers of complexity including:
Join our global learning leader panelists who will share best practices for structuring global L&D teams for collaboration, global operating protocol to drive consistency, global technology strategies for efficiency, and fostering a global L&D community for sharing best practices.
L&D2
Next-Generation Performance Consulting: Ensuring Business Alignment in the Borderless Workplace
John Leutner, Head of Global Learning Services, Xerox
Anne Schwartz, Vice President of Global Talent and Leadership Development, UPS
Lew Walker, Vice President of Learning Services, AT&T
Gary Whitney, Vice President of Hotel Learning, InterContinental Hotels
David Mallon, Vice President of Research, Bersin & Associates
Wednesday, 9:30 to 10:45 AM
Our High-Impact Learning Organization™ research proves that maintaining business alignment is crucial to driving impact. Our research also shows that successful organizations achieve alignment through the presence of connector roles (performance consultant, business partner, and learning strategist are among the many different names for these roles), along with a mastery of performance consulting.
However, what works in the area of performance consulting today may not work tomorrow, as workforce structures and dynamics change and the emphasis on integrated talent management increases.
This panel discussion will explore the effects such changes may have on the performance consultant role and ways these critical pivot points may need to evolve in response. Panelists will share their perspectives on discussion points such as:
L&D3
Going Global with High-Impact Learning
Janet Clarey, Senior Analyst, Learning and Development, Bersin & Associates
Thursday, 11:00 to 12:15 PM
Driving consistent, measurable business impact through any learning function has always been a challenge. Our research shows that the gap is widening between those organizations that drive and measure impact well and the those that fall short. Add the complexities of a global organization, and the degree of difficulty increases exponentially. This presentation will explore how to build working relationships across geographies, languages, and cultures; balance central goals with local relevance; and create timely, targeted and personalized solutions efficiently and at global scale. Presenters will share newly published best practices for operating a global learning function, including:
TA1
Next-Generation Recruiting: From Job Boards to Social Media
Jeff Scolnick, Vice President of Talent Acquisition, Eaton
Heather Lemke, Vice President of Talent Acquisition, UHG
Kim Lamoureux, Senior Director of Research Practices and Principal Analyst, Talent Acquisition, Bersin & Associates
Thursday, 11:00 to 12:15 PM
Recruiting is one of the most rapidly changing areas of HR. One of the most noteworthy changes has been the shift from reliance on job boards toward increasing use of social media, particularly career networking sites. While job boards bring in large numbers of applicants, they target only active job seekers. On the other hand, professional networking sites and social media can target passive candidates who often are a better fit for hard-to-fill positions. In this session, panelists will highlight:
TA2
Employment Branding: From Recruitment to Retention
Brandon Bayles, Director of Global Talent Acquisition, Halliburton
Michele Golden, Vice President of Talent Management, Turner Broadcasting System
Eric Stewart, Director of Shipboard Strategy and Services, Royal Caribbean Cruises, Ltd.
Kim Lamoureux, Senior Director of Research Practices and Principal Analyst, Talent Acquisition, Bersin & Associates
Thursday, 9:30 to 10:45 PM
Smart recruiters are looking at new ways to source, screen and hire recruits by focusing more on cultural fit than historical resume data. What many companies forget, however, is that careful communication of the employment brand is critical throughout all talent processes. Employment branding can foster and strengthen the employee value proposition and highlight employment differentiators. Employees who serve as brand ambassadors reinforce branding with customers and the market at large. Panelists will share best practices and examples for:
TA3
High-Impact Global Recruiting
John Campagnino, Senior Director of Global Recruiting, Accenture
Kim Lamoureux, Senior Director of Research Practices and Principal Analyst, Talent Acquisition, Bersin & Associates
Wednesday, 9:30 to 10:45 AM
This case study will illustrate how a well-known multi-national company has addressed the challenges of global recruiting and the practices it employs to ensure a highly adaptable and productive workforce. The presenter will discuss:
HR1
Demystifying Employee Engagement
Charles Goretsky, Principal Consultant, Bersin & Associates
Dr. Brenda Kowske, Senior Analyst, Human Resources, Bersin & Associates
Wednesday, 11:00 to 12:15 AM
Organizations invest big money in employee engagement. Given that economic recovery will likely be accompanied by a talent exodus, such investments should be a good bet. But how can leaders be sure that resources spent on employee engagement actually yield happy, productive, and committed employees? In this presentation we will share highlights from Bersin & Associates' 2012 employee engagement research and the best practices currently in use by successful organizations around the world. We will review the "who," "what," and "how" of engagement: What is it, who delivers it, how it is measured, what services are innovative and, most importantly, how can organizations and their solution providers improve it?
HR2
Diversity in the Global Economy: Driving Organizational Success Around the World
Manon Kebodeaux, Director of Diversity and Inclusion, Baker Hughes Incorporated
Dr. Brenda Kowske, Senior Analyst, Human Resources, Bersin & Associates
Wednesday, 1:30 to 2:45 PM
Managing a diverse, global workforce is akin to a juggling act. At the intersection of culture and country policies are deep-seated beliefs about the benefits and limitations of diversity. Each country has its own concepts of diversity, with some embracing it and others focusing on the nationalization of workforces. Baker Hughes, the world’s leading supplier of oilfield services, products, technology and systems, has been managing workforce diversity challenges for decades. Dale Kunneman takes us through Baker Hughes’ comprehensive efforts to build and manage a diverse workforce that encompasses approximately 53,000 employees in 80 countries.
HR3
The Global HR Function: Supporting the Worldwide Workforce
Bertrand Dussert, Vice President, Global HR Shared Services, American Express
Lina Hardenburg, Director of HR Systems, UPS
Mark Johnson, Senior Director of Global HR and Organization Development, SYKES
Karen Thomas, VP of Human Recourses, Raytheon
Dr. Brenda Kowske, Senior Analyst, Human Resources, Bersin & Associates
Wednesday, 3:00 to 4:15 PM
Supporting the unique needs of your employees is tough enough; ensuring comprehensive, consistent, and compliant support around the world is a Herculean job. Join seasoned HR experts representing different HR departmental structures for a discussion on how they support their geographically and culturally diverse workforces. Panelists will share specific "glocalization" examples – practices that efficiently coordinate consistent services around the world while ensuring that employees' needs are met locally.
TM1
Getting Away from the Score: Creating Better Ongoing Performance Feedback
Terry Hauer, Senior Manager, Kelly Services
Stacia Sherman Garr, Senior Analyst, Talent Management, Bersin & Associates
Wednesday, 3:00 to 4:15 PM
The performance appraisal has long been viewed as a necessary evil. Recent research shows that ongoing performance feedback – rather than an annual evaluation event – contributes more to improved employee performance. In the first half of this session, Stacia Garr will share Bersin's newest research on the case for ongoing performance feedback, including the specific tactics companies use and the results they see. Garr will then be joined by Terry Hauer, who will explain Kelly Services' journey to improve the quality of ongoing performance feedback. This journey started with a comprehensive analysis of the company's underlying assumptions about employees: how they perform best, what support they need and how they should be assessed. This initiative eventually led to Kelly abolishing the performance score and creating a performance model focused on coaching and development.
TM2
People Strategies for Agility: How to Manage the Blended Workforce
Peter Jones, Director of Central Learning Services, Bristol Myers Squibb
Laurie Kwilos, Manager of Learning and Development, Sage
Carol Robinette, Senior Director of Talent Acquisiton, American Red Cross
Dr. Katherine Jones, Director and Principal Analyst, HCM Technology, Bersin & Associates
Wednesday, 11:00 to 12:15 PM
The growth of the free agent workforce is both a boon and a challenge to human resource organizations. Free agents – consultants, freelancers, contractors and 'micropreneurs' – are valued contributors to an organization's productivity and often fill highly specialized roles. They work side by side full-time, salaried employees and are often indistinguishable in the content and quality of their work. Our research found that almost all organizations have some level of contingent or independent contract talent at work in their businesses today. Our panel members will discuss the challenges and the best practices of managing a blended workforce – a workforce that consists of both salaried and contingent or contracted workers.
TM3
People Strategies for Growing International Markets
Matt Milbrodt, Senior Director, International People Group, Walmart Stores, Inc.
Stacia Sherman Garr, Senior Analyst, Talent Management, Bersin & Associates
Thursday, 9:30 to 10:45 AM
The largest corporation in the world, Walmart employs people in 28 countries. This breadth requires Walmart to develop a comprehensive talent strategy that creates consistency across the organization yet flexes to meet local needs. During this session, Milbrodt will discuss Walmart's approach to attracting, retaining and developing employees in growing international markets. He will explain Walmart's global talent management framework and how that is cascaded down to the regional and market levels. He will show specific examples of how Walmart has flexed its talent management strategy to meet its people needs in various countries.
ANL1
Making Better Decisions: Data, "Big Data" and You
Sean Dineen, Vice President of Talent Management and Organizational Development, Luxottica
James Raybould, Director of Business Analytics, LinkedIn
Dan Samatulski, Lead Consultant, HR Technology, AT&T
Marc C. Williams, Statistical Analysis Manager, Workforce Analytics, Capital One
Stacia Sherman Garr, Senior Analyst, Talent Management, Bersin & Associates
Dr. Katherine Jones, Director and Principal Analyst, HCM Technology, Bersin & Associates
Wednesday, 1:30 to 2:45 PM
Organizations today have more data at their disposal than anyone could have imagined just a decade ago. Yet, data is useless unless it can be harnessed to make better business decisions. Effective utilization requires an understanding of critical business problems and the information necessary to analyze them, as well as methodology to turn findings into actionable insights. Panel members will share examples of how they use data to support critical decision making and planning. The discussion will also include a focus on the role of integrated talent data, how "big data" has the potential to influence talent and business decisions, and the steps organizations need to take to build data analysis capabilities within HR.
ANL2
HR Analytics for Driving People Strategies
Jamie Parsons, VP Chief Human Resources Officer, Mountain States Health Alliance
Karen O'Leonard, Director of Research Methods and Analytics and
Principal Analyst, Benchmarking, Bersin & Associates
Thursday, 1:30 to 2:45 PM
Using the criteria for the Malcolm Baldrige National Quality Award, Mountain States Health Alliance has developed a sophisticated approach to HR measurement and analytics. This presentation will describe how MSHA uses human capital data in making business and talent decisions.
In this presentation, Jamie Parsons will demonstrate the organization’s dashboards, which are tailored to specific audiences, with metrics segmented by role. The dashboards enable business leaders to view top-level data and drill down several levels for very precise information. Parsons will also detail several examples of how the data has been used to spearhead specific talent initiatives. At MHSA, these metrics have now become a regular part of the executive vocabulary, and HR analytics is now an instrumental part of business review and decision-making.
If your organization is looking to improve its ability to measure and analyze human capital data, this presentation is a must attend.
ANL3
Measuring and Improving Quality of Hire
Kim Lamoureux, Senior Director of Research Practices and Principal Analyst, Talent Acquisition, Bersin & Associates
Karen O'Leonard, Director of Research Methods and Analytics and
Principal Analyst, Benchmarking, Bersin & Associates
Wednesday, 11:00 to 12:15 PM
Progressive firms continually measure new-hire quality and use that information to fine-tune the recruiting process. Find out which measurement approaches successful companies use, as well as the key changes they are making to their recruiting processes, sources, training, and systems to improve hiring quality. Attendees will learn:
TECH1
Going Mobile: What's Working in Learning
Mary Sibley, Global Vice President and Dean, SAP Sales University, SAP
Janet Clarey, Senior Analyst, Learning and Development, Bersin & Associates
Thursday, 9:30 to 10:45 AM
SAP is the market leading provider of enterprise application software with more than 55,000 employees in 50 countries worldwide. In 2011, company leaders challenged the SAP Sales University to proactively provide global enablement that would support the delivery of outstanding company performance despite an uncertain economic environment. At the same time, the deployment of 12,000 corporate iPad devices required enablement efforts to be timely, personalized and consumable in bite-size portions.
Learn how SAP responded to these challenges with a mobile news and enablement tool that is
TECH2
New Talent Technologies: Managing People Better
Al Johnson, Principal Advisory Consultant, Bersin & Associates
Dr. Katherine Jones, Senior Analyst, Learning and Development, Bersin & Associates
Wednesday, 3:00 to 4:15 PM
Are you looking at incorporating "social," mobile, gaming and other forms of new technology in your workplace to drive employee engagement, performance and learning? We will share recent research on the new trends in technology and their use in managing today's multi-generational workforce. We will also discuss what each type of technology means for your organization.
TECH3
New Directions in Talent Acquisition: Technologies and Best Practices
L.J. Brock, Vice President of Global Talent and Infructure, Red Hat
Amelia Merrill, Senior Director of Talent Acquisition, RMS
Will Staney, Director of Recruiting and Strategic Programs, SuccessFactors
Dr. Katherine Jones, Senior Analyst, Learning and Development, Bersin & Associates
Thursday, 1:30 to 2:45 PM
New interactive and cost-effective technologies have dramatically changed recruiting and hiring processes for both organizations and candidates. Panelists will share how their organizations have successfully adopted innovative technologies to become more competitive and attractive employers. Get smart fast by learning about what these organizations tried, what worked, and what did not.