G0 Town Hall
The Role of HR in the Future of Work – A Town Hall
Regency Ballroom 1-2-3, Monday 3:30 PM – 5:00 PM

Massive changes spurred by new technologies such as artificial intelligence, mobile platforms, sensors and social collaboration have revolutionized the way we live, work and communicate – and the pace is only accelerating. Robots and cognitive technologies are making steady advances, particularly in jobs and tasks that follow set, standardized rules and logic. This reinforces a critical challenge for business and HR leaders—namely, the need to design, source, and manage the future of work.

In this Town Hall, we will discuss the role HR can play in leading the digital transformation that is shaping the future of work in organizations worldwide. We will explore the changes we see taking place in three areas:


G2 Plenary
The WhatWorks® Award Program
Regency Ballroom 1-2-3, Tuesday 3:30 PM – 5:00 PM

The WhatWorks® Award Program recognizes outstanding talent-related innovations that drive business impact. This session will showcase the finalists in these categories: Transforming HR; Developing Tomorrow's Leaders; Enabling High-Impact Learning; Acquiring Top Talent; and Optimizing Talent Management. Each finalist will present a brief case study, highlighting the initiative's challenges, the solution, and the results. At the end of the session, attendees will vote to select the 2017 WhatWorks Program ultimate award recipient. Results will be announced at the conference on Wednesday, May 24.


G3 Opening Keynote
HR Reinvented for the Cognitive Era
Regency Ballroom 1-2-3, Tuesday 8:30 AM – 9:30 AM

HR is being massively disrupted by new consumer-grade expectations, new ways of working, transparency challenges from social media, and emerging developments in neuroscience and artificial intelligence.

Like so many industries, the IT industry is fundamentally re-ordering itself at an unprecedented pace. IBM has emerged as the leading cognitive solutions and cloud platform company. The company has embarked upon a profound transformation. New business areas -- including cloud, security, analytics, Watson, Internet of things and blockchain -- now generate more than 40% of IBM’s annual revenue.

These changes have served as the backdrop for the remaking of IBM HR: its mind set, priorities and processes, skills, offerings and performance metrics. Gherson will discuss how IBM has leveraged the power of digital systems, design thinking and neuroscience to reshape the organization’s culture. She will touch on how artificial intelligence is being deployed for productivity, decision support and enhancing the employee experience. Examples include sentiment analysis for spotting and addressing employee relations issues; manager predictive talent alerts; personalization at scale for career coaching and learning; and cognitive chat bots.


G4 Closing Keynote
Chasing Fire: HR Leadership in Exponential Times
Regency Ballroom 1-2-3, Wednesday 3:15 PM - 4:15 PM

May you live in exponential times. This is the 21st century version of the oft-cited Chinese proverb about the blessing (and curse) of living in interesting times. But the exponentials that so fascinate us now and dominate our conversations are actually skimming the surface -- deeper currents of change and innovation lie ahead. In this closing keynote, Silicon Valley-based forecaster Paul Saffo will draw on three decades of experience helping companies understand the dynamics of large-scale, long-term change. Attendees will leave with an appreciation of the global, technology, and economic forces that are expected to impact our workforces – and shape the role of HR -- in the years ahead.